Frequently Asked Questions
Everything travellers ask when switching to digital travel eSIMs. Still unsure? Chat with support.
1. What is Ozly eSIM?
Ozly eSIM is a digital SIM you turn on in seconds to get local data in 170+ destinations. There is no plastic to swap and every pass stays in your Ozly account for future trips.
2. How much does an Ozly eSIM cost?
Pricing depends on the destination and data allowance, with some starter packs beginning around US$0.80. Open checkout or the Ozly eSIM app to see live pricing before you pay.
3. How can I get an Ozly eSIM?
Buy directly on ozlyesim.com or download the Ozly eSIM app. Both paths use the same account, so your purchases sync automatically and stay available for future trips.
4. When can I install my Ozly eSIM?
You can install immediately after purchasing. Follow the steps in your activation email or the Help Centre and the plan will automatically activate once you arrive in the destination.
5. Does my phone support eSIM?
Most newer phones do. iPhone XS/XR and later, recent Samsung Galaxy/Note/Flip models, Google Pixels, and many modern Androids support eSIM. Open Settings > Cellular and look for "Add eSIM" or check the compatibility list in our Help Centre.
6. Does Ozly provide bundle or regional plans?
Yes. When you choose a destination you can toggle to regional plans (Europe, Asia-Pacific, Americas, etc.) to cover multiple countries with one pass.
7. How do I install the eSIM?
Follow the on-screen steps or grab the step-by-step PDF guides in the Help Centre. iOS and Android both take under a minute and you can activate when you land.
8. Can I keep my regular number for calls and texts?
Yes. Ozly adds a data plan alongside your existing SIM so you keep receiving calls or OTP texts from your home carrier while using cheaper local data.
9. How long do passes last?
Each pass clearly lists the data allowance and validity (e.g. 5 GB for 10 days). The countdown only begins once you first connect in the destination.
10. Can I top up my Ozly eSIM?
Yes. Visit topup.ozlyesim.com and enter the ICCID from the Ozly eSIM app or your activation email. We’ll push the new pass instantly.
11. Which networks does Ozly use?
We partner with trusted carriers in every country—think Vodafone, Orange, AT&T, and more—so your phone connects to the same towers locals use. No sketchy roaming tricks.
12. How many Ozly eSIMs can I install?
Most iPhones store eight or more eSIM profiles (two active at a time) and many Android phones store around five to seven. You can stash multiple Ozly eSIMs and switch or top up as needed.
13. What if I run out of data mid-trip?
Top up straight from the Ozly eSIM app or the top-up portal and we push a fresh pass instantly. You’ll also see reminders when you’re close to using the last gigabyte.
14. Is my payment information secure?
Yes. Checkout runs through Stripe plus Apple Pay/Google Pay where available, and we never store raw card numbers on Ozly servers.
15. Can businesses buy for teams?
Absolutely. Share app access, purchase multiple passes in one go, and contact us for invoices or recurring travel budgets.
BETTER WITH THE OZLY APP
Manage every eSIM from your pocket
Activate new passes, pull up instructions, share hotspots, and get live help without hunting through emails. The Ozly app keeps your travel data tidy and ready when you land.
